Return & Refund Policy – Kyraa Cosmetics

At Kyraa Cosmetics, customer satisfaction and product safety are very important to us. Due to the nature of cosmetic products and hygiene standards, we follow the policy below:

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Returns

We accept returns only under the following conditions:

✔ Product received is damaged
✔ Product is defective
✔ Incorrect item was delivered

To be eligible for a return:

• You must contact us within 48 hours of delivery
• Product must be unused and in original packaging
• Unboxing video or clear photos are required as proof

❌ We do not accept returns for:

• Opened or used products
• Change of mind
• Shade / fragrance preference issues

(This is standard practice in cosmetics for hygiene and safety.)

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Refunds

Once your return request is approved:

• Refunds will be processed within 5–7 business days
• Refund will be issued to the original payment method

Shipping charges are non-refundable, unless the mistake was on our end.

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Exchanges

We only replace items if they are:

✔ Damaged
✔ Defective
✔ Wrong product received

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Important Product Notice

Individual skin types vary. We strongly recommend performing a patch test before using any product.

Kyraa Cosmetics is not responsible for:

• Allergic reactions
• Skin sensitivities
• Improper product usage

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How to Request a Return

Please contact us with your order details:

📧 Email: kyraacosmetics@gmail.com
📱 WhatsApp: 7026861755
📸 Instagram: @kyraacosmetics

Include:

• Order number
• Issue description
• Photos / video evidence

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We appreciate your understanding and thank you for shopping with Kyraa Cosmetics 💖